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FAQs

What are products marked "Pickup Special"?

  • From time to time you may notice a lower price on a product marked "Pickup Special". As the name suggests, this is a lower price for PICKUP ONLY at our office in Sackville NB. For more information see Local Pickup.

What is the difference between "Moustache®" and "Economical" Ink/Toner Cartridges?

  • Moustache® brand offers a much higher quality print than the Economical brand. Please see the below chart for reference:

Will your cartridges harm my printer or void warranty?

  • No. Using third party brands of Ink Cartridges, Toners, or Drum Units of any kind cannot void your printer warranty.

Where does my order ship from?

  • Your Ink/Toner Cartridges, Office Supplies, Cables and Adapters, and some Furniture products ship from our main Montreal, Quebec warehouse or our secondary Richmond, British Columbia warehouse.
  • Most Office Tech & Furniture Products ship from either our Halifax Nova Scotia, Richmond British Columbia, Calgary Alberta, or Guelph Ontario warehouses. Sometimes these products may ship direct from manufacturer as well.

How fast will my order ship?

  • Most orders ship within 24 hours (Monday thru Friday) of being received. Occasionally an order may take longer due to delays beyond our control.

Are your cartridges refilled?

  • No. Our Ink Cartridges and Toners are brand new. Not refilled.

Do you ship outside of Canada?

  • Sorry not at this time.

What is a remanufactured cartridge?

  • A remanufactured Ink or Toner Cartridges is one that once was a brand new OEM brand cartridge which was they recycled, professionally cleaned, repaired with brand new parts, and refilled with almost identical ink / toner powder and rigorously tested to meet or exceed OEM brand quality.

What does "with chip" or "no chip" mean on cartridges?

  • On some products you may see "NO CHIP" or "WITH CHIP" on the product title. For most products chip is included however for other products please use the below reference:
  • NO CHIP = This cartridge requires you to take the existing chip off of your existing cartridge and place on this "No Chip" cartridge in order to make it work. These are cheaper and very easy to change the chip over to.
  • WITH CHIP = Simply take out of the package and install. The chip already comes with this cartridge.

Why have I only received part of my order?

  • Depending on items ordered, your order may ship in multiple pieces as we ship out of multiple warehouses and some products are only available at some of the warehouses. Rest assured the rest of your order is on its way!